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Poonam's House sprl takes your privacy very seriously. Please read this privacy notice carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or relevant supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the General Data Protection Regulation, which applies to the processing of personal data in the context of the activities of an establishment of a controller or a processor in the Union. We are responsible as ‘controller’ of that personal information for the purposes of those laws.

By submitting any personally identifiable information to us, you consent and agree that we may collect, use and disclose such personally identifiable information in accordance with this Privacy Notice, and as permitted or required by law, and may disclose the information to a third party, such as business partners, or as otherwise authorised under applicable law.


We may collect and use the following personal data about you:

  • Your name and contact information, including email address and telephone number, job title and company/organisation details

  • Your responses to surveys and promotion of events.


We collect most of this personal data directly from you—in person, by telephone, text or email and via our website. In particular, we may collect information in the following cases:

  1. If you visit us through Poonam's House sprl’s website (“Site”) or contact our staff members (permanent or temporary) directly:

  • We may collect your personal data when you contact us with individual questions via the contact form to be accessed on our Site or when you contact our staff directly through the email addresses provided on our Site.

  • We may collect your personal data when you contact us for the registration of Poonam's House events, such as our seasonal private sales.

  • We may collect information from cookies on our website. For more information on our use of cookies, please see our cookies policy below. In addition, we may collect, use and share anonymous data such as statistical information about the use of the Site.

  1. If you are an external stakeholder seeking information about Poonam's House and our activities: 

  • We may collect your name and contact information, including but not limited to name, job title, business/email address and telephone number following the exchange of business cards or when you request orally or in writing to be added to our mailing list.

  • We may use your details to contact you about Poonam's House's events.


Under data protection law, we can only process your personal information if we have a proper reason for doing so, e.g.:

  • to comply with our legal and regulatory obligations;

  • for the performance of our contract with you or to take steps at your request before entering into a contract;

  • for our legitimate interests or those of a third party. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

We do not sell or otherwise disclose personal data we collect about you, except as described in this Privacy Notice or as we disclosed to you at the time the personal data is collected. 



We may use your personal data to send you updates (by email, text message, telephone or post) about our services and events.

We have a legitimate interest in processing your personal data for promotional and marketing purposes. This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal information with the utmost respect and never share it with other organisations for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by informing us by email telephone of any other means of communication



We routinely share personal information with:

  • third parties we use to help deliver our services to you such as contractors managing our website and distribution sevices. 

We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We may also share personal information with external auditors, e.g. in relation to accreditation and the audit of our accounts. We may also disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.



Personal data may be held at our offices and those of our third-party contractors and agencies (such a the website hoster)  as described above.

Some of these third parties may be based outside the European Union. To deliver services to you, it is sometimes necessary for us to share your personal data outside the EU, e.g.:

  • with your and our service providers located outside the EU;

  • if you are based outside the EU;

  • with services providers used to provide services to our members’ legitimate interests

These transfers are subject to appropriate safeguards as outlined in Article 46 GDPR. 


We will keep your personal data for as long as is necessary:

  • to respond to any questions, complaints or claims made by you or on your behalf;

  • to show that we treated you fairly.

We will not retain your personal data for longer than necessary for the purposes set out in this notice.


We have appropriate security measures to prevent personal information from being accidentally lost, used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.



This privacy notice was published on 4 October 2020 May 2018. We may make periodic changes to this privacy notice. When we do we will inform you via our website and email, respectively. All changes will be effective from that date. However, in the event that any modifications to this privacy notice materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change and, where required by applicable law or as we otherwise deem appropriate, to obtain your consent.


Please contact Poonam Sharma Murray on + 32 496 100 756 if you have any questions about this privacy policy or the information we hold about you.


Cookie Policy – Information we collect automatically

We use cookies to automatically collect information about website users when they navigate on our Site. Cookies are small text files placed on your web browser by websites that you visit while browsing the Internet. Cookies are widely used to help make websites work efficiently as well as to analyse traffic on websites. Cookies also allow websites to tailor information to individuals based on browsing preferences. You can enable, disable or delete cookies through your Internet browser. In order to do this, follow the instructions provided by your browser.  However, if you choose to disable cookies, some features of our Site may not work properly.

What cookies do we use?

  • Strictly necessary cookies. Some cookies are strictly necessary in order to enable you to browse on our Site and use its features.

  • Performance cookies. We use Google Analytics cookies to collect information about the use of our Site, for instance which pages visitors go to most often, and if they get error messages from web pages. This helps us improve your browsing experience. Google Analytics analyses your interaction with our website and stores information about IP address, operating system, web browser, pages visited, demographics of the users, the device used, and where the visit originated. Google provides certain privacy options and choices in this regard, which are described here.

Social widgets

Our Site has buttons that link to Facebook, LinkedIn, Twitter and YouTube. The providers of these third-party social widgets may set cookies to collect information regarding our Site users and their interactions with the social widgets.  Please review the privacy policies of the social widget providers for more information.

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